SocialEngine Blog

SocialEngine 4.2.6 – Improved Site Performance and Page Loads

By Alex | posted in Release Notes | on August 9, 2012
We’ve listened to your feedback, and we’re happy to announce that SocialEngine is now up to 60% faster! Download 4.2.6 and experience the power boost. Server configuration is still the biggest speed bump, 
so please review our documentation to be sure your installation is one finely tuned machine optimized for speed. 

As always, please remember to backup your site before upgrading. You may view the full changelog, and here’s our highlights.

 

Highlights:
  • CSV language packs can now be converted to PHP arrays from the Performance & Caching page in the admin panel. Since Zend_Translate is a major component of SocialEngine’s code, allowing PHP Arrays, in addition to CSV files, improves performance and speed, and the language can still be easily modified. Please note that the initial conversion may take longer than 30 seconds, but this will improve future page loads.
  • HTML files are now compressed using Gzip. Gzip compression provides maximum benefit for users accessing your community from slower internet connections, and is a simple and effective way to save bandwidth and improve site speed.
  • Bug fixes include – Improvements to our Grid Theme, Invalid Birthday Field error is now fixed, and user icons are now displayed in Forum posts.

 

Email us any questions, or please leave us a comment, thanks!

 

  • http://setweaks.com/ seTweaks

    Where is the option for language conversion ? I couldn’t find it in Language Manager.

    • Chris Brewer

      It’s located in Settings –> Performance & Caching

      • bypasser

        But, this won’t open – another error

        • Chris Brewer

          Works for me.

        • http://www.socialengine.com/ SocialEngine

          This error seems to be specific to your site. To assist you in resolving this error, please email us and we will be happy to assist you:
          http://www.socialengine.com/contact

    • StarsDeveloper.com

      you can fine it in Admin Panel -> Settings -> Performance & Caching

    • http://www.socialengine.com/ SocialEngine

      You can find it in Admin Panel -> Settings -> Performance & Caching.

  • smooth

    This is a step in the right direction thank you please keep it up cause i wanna stay with socialEngine,keep working never stop..you getting there..

    • http://drewfrey.com/ Drew Frey

      Thanks for the feedback @66a43744bca029d0af00d768472af847:disqus. We’re glad you like the speed improvements.

  • http://setweaks.com/ seTweaks

    Missing image – /hotel/application/themes/clean/images/icon_explore.png / C:xampphtdocshotel\applicationthemescleanimages/icon_explore.png

    • http://www.socialengine.com/ SocialEngine

      This error is specific to your site as it cannot be reproduced on a default installation of SocialEngine. For problems with SocialEngine, please login to our client area (http://www.socialengine.net/clients) and submit a support ticket. Our support staff is best suited to assist you with technical issues.

    • DanieleW

      the same here on windows server with 4.2.8 to fix you must place a file
      named icon_explore.png in applicationthemesYOURTHEMEimages

  • bypasser

    As usualy – you just messed up another few things.
    Any new version is worst than previous – this is very bad for your company.

    - Language wont work anymore – uploading and creating new pack wont work. You totaly messed up Language Manager – Way to go on you upgrade!

    - Performance and Caching settings wont open.
    - Build a packages in Developer SDK wont work

    Are you work something, or just futher screwed SE?? What’s going on with you, people??

    • http://setweaks.com/ seTweaks

      package manager works fine for me. I tried both creating and installing.

    • http://www.socialengine.com/ SocialEngine

      This error was recently resolved and can be fixed by upgrading with the new packages available in the client area. Please email us if you have any questions or encounter any other errors.http://www.socialengine.com/com

      • skidpics

        What error? I just tried to re-upgrade yesterday and it copied more files. but.. still cannot access the perfomance and cache settings…

        • http://www.socialengine.com/ SocialEngine

          4.2.6 is now updated Performance page is now accessible.

      • VUDUVISION

        i have tried 3 time and the language packs are still not working, my site is usless without it, i have 3 social engine licenses and i am very upset that you guys do not handle this problem…WHEN WILL IT BE FIXED???????????????????

        • http://www.socialengine.com/ SocialEngine

          4.2.6 is now updated multiple languages are recognized. To fix this, perform the upgrade again to be up to date and error free. If you have any other question please let us know socialengine.com/contact

          • Ray

            tried this. but it still won’t update my language file!

      • Danny

        If I upgrade and encounter any problems with the upgrade will you help fix it, last time I pay SE for support I lost my money because you told me I have 3party plugins so you would not give me support and not return my money?????

    • http://www.socialengine.com/ SocialEngine

      4.2.6 is now updated, and language errors are now fixed including custom language now shows up, language can be translated, multiple languages are recognized, and Performance page is now accessible . Please perform the upgrade again to be up to date and error free. If you have any other questions please let us know socialengine.com/contact

  • Jen Brannstrom

    The language file (custom translation) disappeared on this update:
    as well as the language-picker on the site itself.

    • redurbana.Org

      in my page too

    • http://www.socialengine.com/ SocialEngine

      This issue has been fixed in our patched version of 4.2.6

  • Fda

    I can edit the Language for custom Translation??

    • http://www.socialengine.com/ SocialEngine

      Yes, you can edit the language. Please email us if you have any questions or encounter any errors. http://www.socialengine.com/com

  • Daniel C

    The translate language file disappeared and doesn’t showing in language manger.

    • http://www.socialengine.com/ SocialEngine

      4.2.6 is now updated and language errors are now fixed. Please perform the upgrade again to be up to date and error free. If you have any other question please let us know socialengine.com/contact

  • Leif Ottosson

    Seems like there’s serious issues with the Language Manager and translations. Since I’m heavily dependent on my Swedish translation I don’t think I will upgrade before I know everything will work. A comment an an explanation from the developer would be much appreciated. Thanks.

  • http://twitter.com/BeckieCannons Beckie Cannons

    Why make it so personal? If you want to make it better point out issues but keep it positive. SE is still the best value, best looking social network framework around.

  • abel cienfuegos

    the translator does not work the English language does not work, wrong, wrong, wrong

  • realmarket

    en_US language missing

  • Morne

    My site already loads quite fast @ 2.9 seconds to usable point and further 4 seconds in background, not sure why so many people have speed issues. So if you talking 60% improvement then my site should load in less than 1.5seconds :) And just a note I have tons of extensions running from socialengineaddons, hire experts, younet and few others (about 30extensions) and none of this has slowed my site down.
    Use a decent server and use mecached it realy works like a dream to speed up your site.

    • http://www.facebook.com/OccupyWallStreet.99Percent Amr Ali Ibrahim

      Dear Morne, would you please allow me to have a conversation with you about server configuration and extentions?

      • http://www.facebook.com/OccupyWallStreet.99Percent Amr Ali Ibrahim

        Please just send me a mail on amr.ali.ib (at) gmail

        • Morne

          i did message here but i think my answer was too long, check inbox

          • Glenn Garnes

            I’d like to see that too Morne. glenn at glenngarnes.com.

          • Morne

            Info sent :)

          • Daniel

            @a293df4df80f793486f67e0828f9ab61:disqus I too like to discuss some configs with you, please shoot me an email at info (at) heaple.com

          • Morne

            info sent :)

    • Morne

      I concur with above reports, on upgrade cannot access Performance & Caching settings, also cpu usage has gone crazy now on upgrade, before upgrade average cpu usage less than 5% on this LVE Unit now shoot up to 28-40% after upgrade, I am reverting back to previous 4.2.6 version.
      Will await all bug fixes before attempting upgrade again.

    • Thebookfriend

      What is mecached

      • Morne

        mecache is typo :) meant to be memcache

        • Ed

          lol

    • Glenn Garnes

      Is memcached better than APC?

      • Morne

        Hi Glen, I have never tried APC, mecache seems to do the trick for my site :)

        • Randy

          The problem with memcache is if you use a directory for development and or staging, memcache can and will write and overwrite on your live site as well. It does not distinguish between directories.

      • http://SocialEngineExperts.com/ SocialEngineExperts.com

        They are both quite different in the way they work and are intended for different purposes. Memcached is a distributed caching system, whereas APC is non-distributed. APC is bit more efficient and better in long run. PHP 6.0 will have APC included as default, so that may give you a idea of what’s better.

    • http://setweaks.com/ seTweaks

      Poeple complain about the speed and performance mostly because :

      1) They don’t use a good server2) They don’t optimize the server for SE3) They overload their SE with tons of plugins4) They install nulled and pirated plugins in their site
      5) They have dependencies in their customized SE script from other websites during the page loads.

      The CVS replacement in this version is a HUGE improvement tho.

      • Morne

        Yip I agree most common prob is using badly configured or overloaded servers and nulled/pirated plugins.
        Not too sure about too many plugins, I have loads of them setup in various configurations and they do not add too much weight to load times, but I must admit I have taken about a year to get to the optimum configuration of the plugins with regards to how and where they are used in the site.
        Trial and error and loads of feedback from members helped a lot with that :)
        Point 5 is an overlooked one for many SE owners, stuff like google+ facebook etc can add a lot of load time to a site depending on how they are configured and where in the world the site visitors are located in relation to the SE site and the 3rd party calls.

      • http://SocialEngineExperts.com/ SocialEngineExperts.com

        Absolutely agree with all points! We have developed many high volume sites with SE, customized it or extend it, and never had a single problem that people mention. If there ever is, we can fix it in few minutes. Problems and Complains usually comes from limited knowledge. Everybody these days wants to be the next Mark Zuckerberg but they don’t realize that he knew what he was doing, had vast amount of knowledge about the technology he was using and could do programming him self. SE team did amazing job and is giving it out for free (I don’t consider 3 digit sum adequate for this great collection of code – hundrets of thousands of lines of code…). Thanks.

    • SocialFiX

      I agree with you Morne, in that my site was already quite fast without the upgrade. I only wish I hadn’t done the upgrade because it literally disconnected and changed so much on my site, I have over 100 plugins, add-ons, modules on my site. It is definitely customized and looks and runs great. I have upgraded my site with every SE upgrade before this and never had one do so much damage (The Language editor is now broken, the menu editor is now broken, reverted ALL my edited words and phrases back to default, it changed my footer, etc). Even after restoring my site, there seems to be some issues that didn’t exist before. So I have my work cut out for me getting everything back to normal. I also agree with Beckie, in that SE is still the best value, best looking S.N framework around. They just need to really TEST(short BETA) upgrades real well before releasing them to avoid MAJOR debunkles like this. I was really disappointed in SE on this one but hopefully they are rapidly working on a patch or remedy so that die hard users can download and use this latest upgrade. SO PUT A MOVE ON IT SOCIALENGINE, people are waiting and hoping this is your highest priority since it’s already been released and downloaded by many of your customers.

      • Morne

        I agree I love SE to bits but you have to keep tweaking to find the best configuration for your needs. And never do upgade soon after release, rather wait for all the BUGZZZ to be reported and fixed.

        Also Always first do upgrade on dev server to prevent problems.
        If you do not have a dev server then first make a backup of your entire site and dbase then do the upgrade, if things go bad then at least you can revert back within short time :)

        • http://www.facebook.com/JRagus Jonathan Ragus

          Morne, would love to talk to you about some configs and this latest upgrade. Can you e-mail me at jragus at fanjunkies dot net Thanks!

    • sbgicon

      Do you measure with Pingdom? We are typically under 2 seconds. That is testing from NYC, our server is in NJ. We are still usually under 2 seconds using their Dallas node. I think you can see the testing of our Advanced groups here – http://tools.pingdom.com/fpt/#!/no9vHnWG5/http://www.socialgravity.com/groups

      We are on a dedicated server with 8GIG Ram, dual quadcores. We are not experiencing heavy traffic, we are just out of alpha testing for past 6 months with 1000 members. We use Minify from YouNet, and GZIP of course.

      We run NGINX and Apache, and file caching. You cannot use APC with NGINX, and memcache is not usable if you are running multiple development / staging sites from your main domain (example – http://www.socialengine.com/development)

  • salvatore t.

    english language doesn’t work. Lost it!

  • redurbana.Org

    Spanish language doesn’t work. Lost it!

    • http://www.socialengine.com/ SocialEngine

      Hello! This error was recently resolved and can be fixed by upgraded with the new packages available in the client area. Please email us if you have any questions or encounter any other errors. http://www.socialengine.com/com

  • http://www.facebook.com/davisdigital Joshua Davis

    My site’s now displaying a “cannot decode raw data” error across all major browsers… Anyone else having the same problem?

    • http://www.facebook.com/davisdigital Joshua Davis

      Hmm, working ok now……if anyone knows why this would have been happening please let me know. Thanks!

      • http://www.socialengine.com/ SocialEngine

        We have not seen this error but are glad you were able to get the upgrade working. We hope you enjoy the speed improvements!

  • http://twitter.com/Knokadelic A. Knox ♛

    We all need to stay positive, be supportive and criticize in the most humane way. Your attitude plays a huge role on how well you do online whether you use SocialEngine, build from scratch or use some other system. I have just bought a licence and regardless of the negativity some of you have exhibited here, am staying positive. Cheers to a good weekend y’ll.

    • Serious

      Good point Knox but many of us have a lot of money, time, and an
      audience to keep satisfied. I do understand their frustrations. No
      upgrade for me right now. A bug in my network would cost me money. Just
      as too many bugs in the SE platform cost them customers. Unfortunately,
      bad news travels much faster than good. BTW, checked out your tweets.

      • http://twitter.com/Knokadelic A. Knox ♛

        I understand their frustration. I cant agree more. I would be mad too if I had bugs, Just felt it was more ideal to complain without bashing. After all complains are good for business, they suppose to help one improve if one is customer-centric. However, from my experience, coding aint easy, a little mistake can mess up everything, it takes a lot of hardwork and dedication for things to be closest to perfect cause they can never be perfect. That said, it would make a lot of sense if the guys from socialengine respond quicker to these complains. By the way, thanks for looking me up and for your post with regards to speed. Helpful.

    • Serious

      Good point Knox but many of us have a lot of money, time, and an
      audience to keep satisfied. I do understand their frustrations. No
      upgrade for me right now. A bug in my network would cost me money. Just
      as too many bugs in the SE platform cost them customers. Unfortunately,
      bad news travels much faster than good. BTW, checked out your tweets.

      • SocialFiX

        @Serious ~ Well said. There is a lot invested in money, time, audience etc. We can’t afford these type of hits and SE has to be held accountable for that. They have to really consider their customers and potential end users of each customer.

        • fstop

          Well said!

        • Danny

          They care about their money , not about ours !

  • The BVN

    Seems as if SE has some ‘splainin to do. I think I’ll wait for SE intellerati to respond to everyone else’s posts before I crash my site!

    • http://www.facebook.com/JRagus Jonathan Ragus

      My site crashed during installation of the update. Cannot get it back.

  • fisani

    Performans/cache —> Fatal error: Maximum execution time of 60 seconds exceeded in /home/XXXXXXX/public_html/application/libraries/Engine/Api.php on line 761

    Gérer la Langue —-> Screen

  • redurbana.Org

    Spanish language doesn’t work. Lost it!

    • vuxoz.com

      Same happened to me

    • http://www.socialengine.com/ SocialEngine

      This error was recently resolved and can be fixed by upgraded with the new packages available in the client area. Please email us if you have any questions or encounter any other errors.http://www.socialengine.com/co…

  • redurbana.Org

    Spanish language doesn’t work. Lost it!

    • http://www.socialengine.com/ SocialEngine

      This error was recently resolved and can be fixed by upgraded with the new packages available in the client area. Please email us if you have any questions or encounter any other errors.http://www.socialengine.com/co…

  • Chris Brewer

    Just installed on a 4.2.5 site with lots of language customizations for English. When I turn on the new Convert Translation CSV files to PHP Array, it reverts all my language changes to their original values. Turning it off doesn’t switch them back, so it appears that installing 4.2.6 and turning this feature on completely deletes all modified language values. NOT A GOOD THING™

    • http://www.socialengine.com/ SocialEngine

      We now have a patched version of 4.2.6 that is now available to download that fixes all these issues

      • Chris Brewer

        Installed the new version, now my site doesn’t work at all. Blank screens!
        Chris Brewer

        (sent from my iPad)

  • Vince P.

    Here are some of the issues I’m having with the new release:

    Updating from SE v4.2.5 to SE v4.2.6:

    During the upgrade process couldn’t get past the permissions step. All permissions of the directories were recursively set to 777. I also contacted my hosting company to triple check that all directory permissions were set properly. After five failed attempts I decided to try a fresh install of SE v4.2.6.

    New Install of SE v4.2.6:

    I was able to install a fresh copy of SE v4.2.6 without incident.

    - Can’t access Performance & Caching (“Settings” > “Performance & Caching”)
    - Development mode does not reflect .css template changes.

    If I make a simple change to the .css file like change of link color, put in development mode then back to production mode, the changes do not update.

    • Morne

      I today also tried a fresh install on dev server and it does not allow access to Performance & Caching.
      I have tweaked wait time etc as per recommendations further down the thread but that also does not help.
      I wonder when a fixed version will be available as I am curious to see the “speed improvements”

  • XProfessorX

    SE Upgrading 101: Always have a development site
    and back things up. NEVER update your production site right
    away. Create a sub-domain for testing.
    test.yourwbsiteDotcom I lost a lot of users making the switch from
    v3 to v4. We have yet to recover from it. We even considered going
    back to v3 and losing a few features until SE gets a truly stable and usable
    v4. Bottom line is don’t put faith in things that you cannot
    control. Always assume that “something” will go wrong!!
    That way, you are prepared for the worst, but you can always hope that you’re
    wrong. I know that seems a little backwards, but that’s just how it
    is when your hard work and time also relies on others.

    Since there are so many complaints, we won’t even run this update on our
    testing version.

    My true concern is… “Does SE run these updates before release?” If
    so, what are they using, and why aren’t they noticing these bugs before the
    release. Or, are we just the guinea pigs? I don’t
    mind being a guinea pig, as long as I know it and I’m in turn getting something
    out of it. (Free plugin and/or customer service)

    Another thing that we have to think about is the fact that when using third
    party code, you can never assume that code will be friendly with the new
    SE. Again, always assume that it won’t therefore the only
    “surprise” you will get is a GOOD one.

    I know this doesn’t help those who did the upgrade already to their production
    site, but hopefully it will help you in the future.

    I hope for everyone involved that SE is working overtime to patch the issues.

    Best wishes

    Speed upgrades are always a plus, so we have to applaud Webligo for the attempt.

    • fstop

      How about just a reasonably working release? Then we wouldn’t even need to jump through the extra hoops.

    • Danny

      SE support is a way for the company to generate income, so I think a few bugs here and there will actually benefit them.

  • http://www.facebook.com/JRagus Jonathan Ragus

    Installed the update today. It froze up after the Copy & Overwrite part… page went blank. Cannot get my website back at all. Anyone have any ideas on what I can do? Sent a trouble ticket in hours ago but nothing yet.

    Our site has been down for hours now and we are completely stuck. Lots of members sending in e-mails, constantly, about the site. Any and all help would be appreciated.

    • http://www.socialengine.com/ SocialEngine

      This may be due to you your PHP’s “max_execution_time”. You can contact your hosting provider and tell them to increase this or I would also recommend updating piece by piece (instead of all at once) to not to overwhelm your server.

  • http://www.facebook.com/JRagus Jonathan Ragus

    Installed the update today. It froze up after the Copy & Overwrite part… page went blank. Cannot get my website back at all. Anyone have any ideas on what I can do? Sent a trouble ticket in hours ago but nothing yet.
    Our site has been down for hours now and we are completely stuck. Lots of members sending in e-mails, constantly, about the site. Any and all help would be appreciated.

  • abel cienfuegos

    is a failure, I must return to slow but more stable 4.2.5 when 4.2.6 is stable and no failures
    I install

    • http://www.socialengine.com/ SocialEngine

      We have corrected these issues in a new patched version of 4.2.6 that is now available to download.

  • salvatore t.

    English Language disappeared. As i am reading, i hope this BIG issue ‘ll be fixed by SE team asap. We have so many problems right now without english language on our site. I wonder why SE didn’t check this new release before publishing. We can’t go back now. I agree with XProfessorX we all need to check new releases in a subdomain but isn’t better that SE does the check before releasing a new version?

  • Nicholas S.

    I can’t seem to continue after uploading, there are tons of core files that say different,
    I didn’t count although I’d estimate 70 or more. This is the first time I’ve had this issue.
    I suppose I should contact hosting support, Arvixe team are awesome techs.

    • http://www.socialengine.com/ SocialEngine

      There were several core files that were modified for this upgrade and in order to receive the upgrade they must be overwritten. Changes made to SocialEngine from the admin panel should be retained after the the upgrade process. The only changes that may be lost are changes made to SocialEngine’s files. It is recommended you create a backup of your files and database before performing the upgrade so that any changes made to SocialEngine’s fiels can be retrieved. Please email us if you have any questions or encounter any other errors. http://www.socialengine.com/com

  • Thebookfriend

    I apologized I see no diference in the speed ????????

  • http://setweaks.com/ seTweaks

    I have a question about the CVS conversion, how often or when does the script check the CVS files for conversion ?

    • http://www.socialengine.com/ SocialEngine

      The CSV file is checked each time the page is loaded.

  • http://www.socialengine.com/ SocialEngine

    We’ve released an updated 4.2.6 that fixes the errors you’ve encountered. Please perform the upgrades again and languages will be fixed. Also, when loading the “Performance & Caching” page the PHP array will be created. This will take a bit of time depending on the server. If the receive an error “Fatal error: Maximum execution time of 30 seconds exceeded in” Your interactive_timeout and wait_timeout directives is probably set too high. By default, MySQL has these variables set to 8 hours, which will cause it to keep stale connections open. Since your max_user_connections is set so low, you can quickly exceed the limit. Please contact your hosting provider and ask them to raise the values of the interactive_timeout and wait_timeout variables in your server /etc/my.cnf file, and you may want to ask them to raise the value of the max_user_connections, as 30 is pretty low.

    Thanks! Please email us if you have any questions or encounter any other errors. http://www.socialengine.com/contact

    • Fred

      Yes. Upgrade appears to be fine and there appears to be a good speed improvement (but it’s early days..) – but performance page just brings up blank page when accessed after a long hang time. You mentioned increasing the “interactive_timeout and wait_timeout variables” – yes, but to what? Any suggestions?

      • http://www.socialengine.com/ SocialEngine

        The values required will depend on how long it takes your server to process the page. If you receive an error we recommend increasing the values until the error resolved. Please email us if you have any questions or encounter any other errors. http://www.socialengine.com/co…

        • Fred

          I have updated the interactive_timeout= (and) wait_timeout= to interactive_timeout=90000
          wait_timeout=90000 – Still no change. Page refreshes after long time and goes blank. No error message at all… Good one SE!

    • bypasser

      How much a “a bit of time”…??

    • redurbana.Org

      edit phrases /Save Changes

      We’re sorry!
      We are currently experiencing some technical issues. Please try again or report this to your site administrator using the contact form.

      Administrator: Please check the error log in your admin panel for more information regarding this error.

      Error Code: 3ae8d7

      • http://www.socialengine.com/ SocialEngine

        This error is specific to your site as it cannot be reproduced on a default installation of SocialEngine. For problems with SocialEngine, please login to our client area (http://www.socialengine.net/clients) and submit a support ticket. Our support staff is best suited to assist you with technical issues.

        • redurbana.Org

          This
          error is with the new version 4.2.6 and I have a security copy that I
          did 4 days ago and this is worked fine. I think that you do that
          because you want people to pay for the support. I want you to not
          restore the security copy since I have new members who need to active
          their account and I do not want to loss those members because of you

          • Danny

            I see ur are using the theme I created with m2b nice!

    • Morne

      Hi Guys,
      You give a fix here but no values, please advise values you use so that we can try it our side.
      My values below;

      root@xxxx [/etc]# mysqladmin var | grep max_user
      | max_user_connections | 0
      root@xxxx [/etc]# mysqladmin var | grep max_user_connections
      | max_user_connections | 0
      root@xxxx [/etc]# mysqladmin var | grep interactive_timeout
      | interactive_timeout | 28800
      root@xxxx [/etc]# mysqladmin var | grep wait_timeout
      | innodb_lock_wait_timeout | 50
      | table_lock_wait_timeout | 50
      | wait_timeout | 28800

      • http://www.socialengine.com/ SocialEngine

        The max_user_connections values will depend on how long it takes your server to process the page. If you receive an error we recommend increasing the values until the error resolved. Please email us if you have any questions or encounter any other errors. http://www.socialengine.com/com

    • Godrifle

      Will this restore lost translations?

      • http://www.socialengine.com/ SocialEngine

        We are aware of this bug and are currently working on a fix for this. However, your translations are not lost they are simply currently being hidden. Please email us if you have any questions or encounter any other errors. http://www.socialengine.com/com

        • Godrifle

          I installed the *new* 4.2.6 (say, wouldn’t it make sense to increment the version when changes are made?). Now, when I turn on PHP translations, *nothing* loads.

    • skidpics

      All I can access is Maximum execution time of each script, in seconds and Maximum amount of time each script may spend parsing request data. (seconds) on the Arvixe servers. What values do you recommend or does Arvixe need to set something else to make this page work for us?

    • skidpics

      You remember then se4 came out and the importer was timing out so you had to set it in steps? Maybe you need to look at this option with this?

  • Adiguzel

    Wowww!!! Fantastic! Excellent! Thanks to SE team for the hard work. Everything works fine and the speed is GREAT!!! Best Regards

    • http://www.socialengine.com/ SocialEngine

      You’re welcome.
      We’re glad you like the speed improvements!

  • Amando

    Using PHP 5.4.5 (for testing in localhost before upgrading my site) I get two problems.
    1: ( ! ) Warning: ob_start(): output handler ‘ob_gzhandler’ conflicts with ‘zlib output compression’ in /Library/WebServer/Documents/index.php on line 16Call Stack
    # Time Memory Function Location
    1 0.0002 259256 {main}( ) ../index.php:0
    2 0.0002 260016 ob_start ( ) ../index.php:16

    2: ( ! ) Notice: ob_start(): failed to create buffer in /Library/WebServer/Documents/index.php on line 16Call Stack
    # Time Memory Function Location
    1 0.0002 259256 {main}( ) ../index.php:0
    2 0.0002 260016 ob_start ( ) ../index.php:16

    3 This is my development PHP config : PHP 5.4.5 (cli) (built: Jul 29 2012 11:13:03) Copyright (c) 1997-2012 The PHP Group
    Zend Engine v2.4.0, Copyright (c) 1998-2012 Zend Technologies
    with Xdebug v2.2.1, Copyright (c) 2002-2012, by Derick Rethans

    4: I haven’t as I said previously upgraded my site because there are tons of modifications. I use PHPStorm 3.0 but autocomplete works only for some pieces of Zend code. But most of the SE4 core aren’t ready for autocomplete, and PHPStorm is worth every penny. Dunno why SE team doesn’t create tutorials for allowing setup a proper development environment (NetBeans…. yuck!) to allow extend the possibility of a Zend based PHP script.

    • http://www.socialengine.com/ SocialEngine

      This is rare error if your server does not support Gzip. You can fix this by commenting out Line 10 of your {Site Root}/index.php file

  • isocialpet

    It works all fine for me…just I wont do the upgrade on my own anymore…for some reason I stuff up each and every time

  • J Hawkins

    Gonna hold out till these issues are sorted. Sure they are working to resolve. Would rather there was a great update every 6 months. Rather than wasting time with small updates that crash the system. Beta testing is crucial. It should not be up to us to Beta when we are trying to build businesses with reputations.

    • SocialFiX

      Amen…

  • http://www.facerex.com/ facerex

    after all the negative comments from all users prefer to stay with the previous version

  • bypasser

    - After this newest “great” update, my ../temporary/log/main.log is grow up on huge values, almost 4Gb, especially if I try to open Cashing settings in my AP.
    - Cashing settings in AP again won’t work, even after upgraded upgrade 4.2.6.
    - Lang editor now works OK, all Languages showed and possible to edit.

  • Petar

    Any host with good optimized servers for SE ? ready for SE install Please recommend!

    • http://SocialEngineExperts.com/ SocialEngineExperts.com

      Best solution is to roll out custom server installation and configuration on cloud servers from big plyers like rackspace or amazon.

  • James

    so did any one managed to make EN language working?If so what is the solution for it?

    • http://www.socialengine.com/ SocialEngine

      This error was recently resolved and can be fixed by upgraded with the new packages available in the client area. Please email us if you have any questions or encounter any other errors.http://www.socialengine.com/co…

  • paak gs

    Cometchat does not appear after upgrade, does anyone have this problem too. and how do i fix it

    • skidpics

      I contacted cometchat support and they fixed it.

  • Shivantha

    issue with mail template – it’s has gone back to default for e.x the Footer (non-members and members) end’s with “Social Network Administration” I changed it and clicked on the save button “Your changes have been saved.” but when I come back to it, it say’s “Social Network Administration” it’s does not save changes on Mail Template.

    • SocialFiX

      Yes this issue is apparent all over the network of SE Users. Hurry up SE and fix this problem…

    • Fred

      Yes. Can confirm this problem – and when you correct the text it – it cannot be saved!

    • http://www.socialengine.com/ SocialEngine

      Worry not, as all of your language customizations are still intact. Please upgrade to our patched version of 4.2.6

  • daniel

    i have problems the languagues modified disaparied and i SEE ALL TIME ARRAY ARRAY!!!

    how to resolver this?????

  • http://www.facerex.com/ facerex

    everytime I try to enter the control panel of my site: the configuration or performance and caching my page crashes my server crashed, either in bars are the worst times and updates SocialEngine Seen

    • http://www.socialengine.com/ Matthew

      Please upgrade to our latest version of 4.2.6 as these issues have been fixed.

  • http://twitter.com/Knokadelic A. Knox ♛

    ”
    Tasks have not executed for more than 180 seconds. Please check your configuration.”
    Does that have anything to do with the values of the interactive_timeout and wait_timeout variables?

  • Morne

    Maybe this question has been asked before, why do we not have a SE demo installation here where we can all be members and experience SE as installed by the SE team, for “real life” testing by us the loyal paying supporters of SE?
    I know in the past there was a SE demo site here where SE admins could register on and test things, interact etc…
    Why is it not available anymore? Or if it is still here, then where is it so that we can live-test?

    • http://www.socialengine.com/ SocialEngine

      The demo is now available on the site here:
      http://www.socialengine.com/examples .

      • Morne

        Excellent Thank You :)

      • Morne

        Thanks for link to the demo, but can you please upgrade it to latest version so we can see that it still works :) That demo is version 4.2.5 we would like to see 4.2.6 in action :)

      • SocialFiX

        Hi SocialEngine,

        Forget putting energy into the Demo, and the Upgrade is still broken. I have sent you messages about the problems from the upgrade and no one, not even Matt has replied to any inquest. I am not happy about the fact that you are reading these comments and are not doing anything to make the repair or patches to fix the buggy upgrade download.

        Come on SE, I am sure I speak for many of the victims of this Upgrade Atrocity. Please give us some sort of remedy for this terrible upgrade 4.2.6.

  • http://twitter.com/The_DJ_Daddy The DJ Daddy

    Well, unlike most times when I usually wait, I went ahead an updated without waiting for invariable bugs to be worked out. What was I thinking? I am suffering from the same Language pack issue. Lost ALL my language customizations and cannot access the Performance and Cache page. I continue getting a 500 Internal Server error. And this is after I installed the supposed update for the update. Oh, and for those wondering, this new fix won’t fix your language customizations.

  • Jack R Stewart

    OMG the lag is worse than ever!! I can’t even access the performance and caching options because as soon as I attempt to goto the settings it takes 2 minutes of nothing & then goes to a 500 internal server error. What exactly did you fix? I paid the $50 for support to get these bugs fixed on my site, nothing was fixed & then this starts happening with the upgrade. This is getting really bad.

    • Jack R Stewart

      Oh & before anybody brings it up… I’m on one of Arvixe’s top tier VPS servers, which is the company highest recommended hosting by Social Engine. Arvixe is a great server company, and the issue isn’t anything on their end…

  • http://twitter.com/The_DJ_Daddy The DJ Daddy

    Well, unlike most times when I usually wait, I went ahead an updated without waiting for invariable bugs to be worked out. What was I thinking? I am suffering from the same Language pack issue. Lost ALL my language customizations and cannot access the Performance and Cache page. I continue getting a 500 Internal Server error. And this is after I installed the supposed update for the update. Oh, and for those wondering, this new fix won’t fix your language customizations.

    • unhappy customer

      We are experiencing the same problem, as usual. I honestly don’t understand why they can’t get it together. Our website/organization has suffered since day one of purchasing social engine. Their support is horrible and verrry sloow. I wish I could get support as fast as we wrote that thousand dollar check. Why should we have to pay for support for a product we bought, when the core issues are social engine’s lack of professionalism.

      As you can tell I am not a happy customer. And since I have nothing else to do but wait for a response to the many emails I have sent them regarding, at least, their last update -we are basically SOL!

      If you are reading this before purchasing social engine, I would recommend taking a look at some of the issues us paying customers are having. (I wish I checked the threads about them before we wasted our time and money :/ )

      Investing in social engine could be the worse thing you can do, well… if you want your website/company to succeed that is.

      Us customers aren’t hard to please, we just want to get what we paid for (or at least what we thought we were paying for).

      • http://www.socialengine.com/ SocialEngine

        This error has now been resolved. Simpy upgrade using the 4.2.6 packages available from the client area and your customizations will be restored. If you have any trouble, please let us know socialengine.com/contact

        • a paying customer

          when I pressed turn language file into php array my entire site went down -showing this error…please help!

          This webpage is not availableError 330 (net::ERR_CONTENT_DECODING_FAILED): Unknown error.

          • stressed out!

            this is where the error is: if (substr_count($_SERVER['HTTP_ACCEPT_ENCODING'], ‘gzip’)) ob_start(“ob_gzhandler”); else ob_start()

            Can someone please help we have a meeting in 30mins with potential doners, and this is really bad!

          • DeiMoS

            I have the same problem, decoding problem, I have viewed many times the server’s config and none is wrong. When I upgrade to 4.2.6 that error appears. Have anybody solved this problem?

          • Ulyce.com

            Hi All,
            I’ve the same problem too, Anyone find a solution ?
            Thanks

          • http://www.facebook.com/luis.sotosepulveda.5 Luis Soto Sepulveda

            I have the same issue

            This line

            if (substr_count($_SERVER['HTTP_ACCEPT_ENCODING'], ‘gzip’)) ob_start(“ob_gzhandler”); else ob_start()

            in /html/application/index.php

            Why?

            Because $_SERVER['HTTP_ACCEPT_ENCODING'] i send by the browser and depends from the browser, however this platform should be a workaround for this and doesn’t have.

            My workaround:

            comment the lines with $_SERVER['HTTP_ACCEPT_ENCODING'] in the file /application/index.php

            and just put ob_start() or ob_start(“ob_gzhandler”) without those lines.

            this software has many bugs, is not good software and is expensive.

            i hope that helps

          • http://www.facebook.com/luis.sotosepulveda.5 Luis Soto Sepulveda

            however now i have issues using compression, this is not good platform

      • Brooke

        I hear you, I do everything I can not to deal with SE. This company is a perfect example of people making a fast buck of a new idea and walking away. From my dealing with SE “PAID” support I would punch them in the face if I could. I have never hit a human in my life! Advice if you are in deep with this group of people, stay away from them and all they do, work with the basics and deal with 3rd party companies like SocialEngineAddons and Hire Experts, they are the best…full stop.

    • Jonathan Cousar

      I feel your pain DJ Daddy. I always wait and this time I came really close to not waiting. When the update notification came out I wasn’t busy and I thought to myself ‘why don’t you install it now and get it out of the way?’ Then I reminded myself there are always problems with it. But then I told myself this time will be different. I bet they got it right this time. And just as I was getting ready to download it, the phone rang. Thank God the phone rang! Because it was one distraction after another after that and I just never got around to it.

      The thing that baffles me is with all these complaints there are obviously some very serious problems with it. I mean it has taken people’s sites offline. I just don’t understand why they’re still posting this upgrade in the download area KNOWING that these problems can knock people totally offline! Better still – it seems they should just pull it altogether until they get the kinks worked out. It’s amazing it’s still being offered with all these huge known problems.

      • unhappy customer

        lucky you Jonathan :) I had a similar experience but mine was much more embarrassing, my intuition told me not to install it, but I figured I would just get it out of the way before we started our advertising campaign this past weekend. Bad move, as a result we’ve lost hundreds of customers, and now we are officially -completely off track of our goals. :/ …so yea lucky you :) Do you have any recommendations for other social networking infrastructures? lol oh wait I can’t even afford to buy another one, I wasted our overhead budget on social engine :/

        • Jonathan Cousar

          That’s terrible. I have to say – they often act as if they could care less about your visitors and members. And this is a shining example of that. They should take this download out of the members’ area until it is fixed to the point that it can’t destroy sites! It’s like malpractice.

          I feel very lucky for not having installed it the first day like I had wanted to do. And I’m thankful for them allowing this blog and not censoring the negative posts. Because of that they’ll have a few happy customers still!

          I don’t know of anything else out there right now. Honestly I haven’t looked for anything since settling on SE. So sorry to hear what happened to you. I know – it can be DEVASTATING when something like this happens. The fact they didn’t catch these fundamental flaws before releasing it is REALLY disturbing. And I think shows they really don’t care about their customers at the end of the day.

    • http://twitter.com/The_DJ_Daddy The DJ Daddy

      Jonathan I wish my phone had rang!! Unhappy Customer, I’m unhappy with you. I STILL can’t access my cache settings but otherwise my site is still up. Can you go back to a recent back up, taken before you upgraded? Would love to talk to more SE site owners behind the scenes, as most people are so vague here; any of you on any of the support sites like Socialenginemechanic or others?

      • http://twitter.com/The_DJ_Daddy The DJ Daddy

        Gotta take it back. My site is jacked!! I tried accessing the Performance & Cache settings and of course got a 500 server error, but when i returned to the dashboard it was all messed up, everything running down the page vertically, this happened on the LIVE site as well. I cannot put the site in development mode, or even in Maintenance mode. So, basically, my site is frozen with no ability for me to do anything about it. I’m performing a reboot of my VPS server out of desperation, will let you know how that goes.

        • Jonathan Cousar

          What a nightmare for you! I would be so furious if that happened to me I wouldn’t be able to see straight. And so many of my members would be furious with me!

        • http://www.facebook.com/profile.php?id=787175036 Kev Gahan

          if you check your htaccess. file see if it’s been over or written recently. You probably will find that it has if you have an old version of it restore the old version the exactly same happened to me ( can guarantee it will fix your problem and it certainly was one of mine)

        • http://www.socialengine.com/ SocialEngine

          The Performance & Caching page error has now been resolved. To resolve this, install the 4.2.6 upgrade package available in the client area. Please let us know if you have any other questions or need assistance resolving this error: socialengine.com/contact

          • http://twitter.com/The_DJ_Daddy The DJ Daddy

            My reboot of the VPS server did nothing. Arvixe performed something and fixed it. I say something because they hung up on me as I was refreshing my browser, I think they thought I had hung up when in reality I was just waiting for the site to load. It eventually did. Yet, the issue with the performance & cache might still be existent, I don’t know cuz I’m afraid to find out, every time i try it freezes my site! Just downloaded the supposedly fixed 4.2.6 (anyone notice they haven’t changed the name to 4.2.6.1) and see how that goes. I expect my site to go down soon! This sucks!

          • http://twitter.com/The_DJ_Daddy The DJ Daddy

            Installation of “new” new 4.2.6 went smoothly. Now to test. If I don’t reply withing a few minutes, my site is down for the count.

          • http://twitter.com/The_DJ_Daddy The DJ Daddy

            SUCCESS! I can access Performance & Cache AND my customized Language pack is back. Great, I can move on from this debacle, I think. Now, to deal with this news of the new SE5 and the possibility of starting from scratch! It never ends.

      • Jonathan Cousar

        No, I’m not on any of those sites. But I think you can click on my image here and send me a message through fb. If not, let me know.

    • vuduvision

      Same problem here, my language pack is messed up and i must have this working, you can not edit language packs at all now so there is no way to even start over, why are you not solving this major issue?

      • http://www.socialengine.com/ SocialEngine

        Language packs can now be edited by downloading the new upgrade packages from the client area.

  • xxx
    • Fred

      This has been known for months now and as far as I can tell, it hasn’t been fixed!. Enough said…

  • CB

    As a paying customer, can someone please tell me where can I find version 4.2.5?

    • CB

      For anyone else interested, you need to contact SE directly, using the contact form. http://www.socialengine.com/contact

      • unhappy customer

        tried that…still waiting its been 3days

        • CB

          They responded to my first request pretty quickly, but now that I’ve provided credentials nothing has happened. Guess I’ll check back in a couple days. Oh well…

          • http://www.socialengine.com/ SocialEngine

            Hello CB, the files are now uploaded to your server. Please let me know if you have any other questions: socialengine.com/contact

          • unhappy customer

            is this a joke? do you guys respond to issues in the order they are received or do you just help the latest (positive) comment see? Or is CB a new customer? anyway…still waiting on a response or some type of communication (coming on the 4th day with no help). But take your time, our organization is just loosing credibility, money, and employees. :/

          • CB

            Actually, I’m not a new customer. I’m not sure how the process works, but it was done quickly and professionally. Best of luck.

          • unhappy customer

            thanks, and I’m happy for you. The process can be as complicated as complicated gets, and it probably is. Its just suspiciously unprofessional at the quality of customer service they offer. For example I’ve probably written a short story in this discussion and we have yet to hear from SE regarding this issue. However I did learn a valuable lesson about how not engaging my customers’ concerns can leave deep scars on my organization’s credibility.

  • Flippic

    I upgraded to version 4.2.6 without any problems. The site has really become faster than before. On GTMETRIX it is scoring 92-94% which is great and Y-SLOW has increased to 73% which is better than before. The loading time has reduced from 5 sec to 3.6 sec which is another important thing. Overall the new upgrade is very nice. However, only one problem has happened ! I have been using MAXCDN for a long time. It was working well until the upgrade. Since upgrade, the MAXCDN is not working. If I remove the MAXCDN url for my site from the General part of admin panel, every thing works okay. (I have checked with MAXCDN and there is no problem at their end). When I turned on the CDN checked the source code in browser, maxcdn url is behind the javascript as usual but javascripts are not being loaded. The result is that normal functioning of site is gone. The site runs normal when maxcdn url is taken off from admin panel. I flushed APC cache, used without cache, cleared cache of my browsers and all possible remedies I could think of but no use. I think it is something to do with the new upgrade. I dont have their support anymore and not enough money to purchase their support which is really awful and very unhelpful (according to my past experiences). I hope my post will help the SE people to fix this bug in the next upgrade or if anyone got any solution, please post it here for my help ! Thank you SE in general for making significant speed improvements :) (cheers!)

    • Morne

      Hey Flippic, please advise your server setup as I am having no luck with mine at all, I have tried all the suggestions from SE as well as other members… Sound like you have it figured out nicely :)

      • flippic

        My server is CENTOS 6.3 x86_64 standard, Apache 2.2.22 and php 5.3.15 . APC,, ffmpeg and many other plugins installed.

    • http://www.facebook.com/profile.php?id=787175036 Kev Gahan

      yes I seen a major improvement in speed. ( but remember some plug-ins do slow down your system) to simply not optimised for speed ( good and you listen disable some one by one) and see which it one of them is slowing down your system . I have over 50 plug-ins installed might site now loads with in a second ( as before it took 2 to 3 seconds to load)

    • http://www.socialengine.com/ SocialEngine

      We have not yet seen this error and this may be specific to your site. To better assist you, please contact us here and we will look into this error: socialengine.com/contact

  • skidpics

    Hey! After the upgrade, I cannot access the ‘performance and cache’ settings – scripts times out. I increased the time and it went to internal server error.

    also, Notifications via the minibar drop down now shows an error…

    • http://www.socialengine.com/ Matthew

      This issue has been fixed in latest version of 4.2.6, we apologize for any inconvenience this may have caused.

  • VUDUVISION

    LANGUAGE PACK NOT WORKING HELP MY SITE IS ALL MESSED UP SINCE UPGRADE TO 4.2.6
    I upgraded to 4.2.6 and now all my custom languages are messed up, you can not edit language packs to fix, i have tried a few time by reinstalling the update and it is still not working, my site must have the language pack working right now, when are your going to fix this… why do you release something that does not work? HELP!!!!!!!!!!!!!!!!!!!!!!!!

    • http://www.socialengine.com/ SocialEngine

      We are truly sorry for any inconvenience this may have caused you. Please download and install our patched version of 4.2.6 in order fix all of these problems.

  • vuduvision

    HELLO PLEASE FIX THE LANGUAGE PACK I CAN NOT USE MY SITE WITHOUT IT, THE LATEST UPDATE DOES NOT SOLVE THE PROBLEM, IT IS THE PROBLEM.

  • vuduvision

    Hello Please Fix The Language Pack I Can Not Use My Site Without It, The Latest Update Does Not Solve The Problem, It Is The Problem. When will this be fixed??????????

    • http://www.socialengine.com/ SocialEngine

      The Language Pack errors for 4.2.6 have now been resolved. Please let us know if you have any other questions: socialengine.com/contact

  • Fred

    The problems so far:
    > Cannot access Performance page at all…
    > Mail Templates can be altered or change but the save does not work – (and they revert back to default) !?!?
    > Language modifications are lost (or hidden as we are told)
    > ? (Any others?)

    • http://www.socialengine.com/ SocialEngine

      These errors have now been resolved. The upgrade package available at socialengine.com/client will resolved these errors.

  • http://www.socialengine.com/ SocialEngine

    4.2.6 is now updated. Language errors are now fixed including custom language now shows up, language can be translated, multiple languages are recognized, and Performance page is now accessible . Please perform the upgrade again to be up to date and error free. If you have any other questions please let us know socialengine.com/contact

    • Morne

      Great Thanks SE.
      I have now tried new package on DEV server, all installs OK, can now access the Performance page, but still cannot use the feature to convert language files, seems like that is where the “glitch”: is with this update. Writes log file over 2 gigs and finally bales out with blank page, and error log shows maximum execution time exceeded. I have tried all the suggestions with regards max users wait time etc etc.
      Will continue waiting….

      • http://www.socialengine.com/ SocialEngine

        To better help you, please contact us directly here: socialengine.com/contact . This error regarding maximum time exceeded seems to be specific to your installation.

        • Morne

          Thanks I have submitted to the contact link above.

        • Fred

          This is not specific to “Morne”s installation. I am receiving the same results. Blank page etc…

          • Morne

            :) I did not want to say anything about that

  • ajeets

    Plz check “Referring URLs” showing – HTTP Error 500 (Internal Server Error),

    Admin -> Stats -> Referring URLs
    http://demo.socialengine.net/admin/stats/referrers
    Works fine with new installation, but after using SE4 for some days you start getting this error….

    • http://www.socialengine.com/ SocialEngine

      Please contact us here: sociaengine.com/contact and we will review this error on your site.

  • http://twitter.com/indoface indoface

    The Best Social Engine Version 4 ever, install it, a little bit painfull with CHMOD things, but that’s nothing compared the result….after rebooting my server,,, a truly fine improvement.. good job guyz,, before tweaking my site, it already faster than before

    • http://www.socialengine.com/ Matthew

      Glad to here it! We put a lot of time into identifying several bottlenecks by making some large changes in the foundation.

    • Danny

      I visit your site and it loads really, really slow try improving and you will get a lot of customers use gtmetrix to find details

  • skidpics

    Everyone, Post the latest update – not at the top of the client page, but the upgrade at the bottom of the client page.. It works now!

  • stressed out customer

    when I pressed turn language file into php array my entire site went down -showing this error…please help!
    This webpage is not availableError 330 (net::ERR_CONTENT_DECODING_FAILED): Unknown error.

    this is where the error is: if (substr_count($_SERVER['HTTP_ACCEPT_ENCODING'], ‘gzip’)) ob_start(“ob_gzhandler”); else ob_start()Can someone please help we have a meeting in 30mins with potential doners, and this is really bad!

    • http://www.socialengine.com/ SocialEngine

      To assist in resolving this error, please contact us here: sociaengine.com/contact

  • !!!!!!

    when I pressed turn language file into php array my entire site went down -showing this error…please help!
    This webpage is not availableError 330 (net::ERR_CONTENT_DECODING_FAILED): Unknown error.

    this is where the error is: if (substr_count($_SERVER['HTTP_ACCEPT_ENCODING'], ‘gzip’)) ob_start(“ob_gzhandler”); else ob_start()
    Can someone please help we have a meeting in 30mins with potential doners, and this is really bad!

    • http://www.socialengine.com/ SocialEngine

      To review this error, please contact us here: sociaengine.com/contact

    • http://www.socialengine.com/ Matthew

      You can fix this by commenting out line 10 of your {Site Root}/index.php file. Gzipping will become optional in version 4.2.7.

  • Kevasaro

    The demo is version still working in the 4.2.5 we would like to see 4.2.6 before we update our SE.

  • Tan

    After reading all this negative comments I was really afraid of updating. Luckily I had an installation on a testserver and could try everything out. I installed the latest update of 4.2.6 without any problems! The speed improve was really nice and everything was working flawlessly. So I installed it on my real server and again encountered no problem at all. I have over 70 plugins installed and so far it is working great.

    Maybe I am just lucky or SE has fixed the problems, possibly both.
    Either way, you definitely shouldn´t be so personal guys. This doesn´t help at all.

    Constructive Criticism motivates a lot more and thus is much more effective.

    • Fred

      I agree Tan that “…constructive criticism motivates a lot more and thus is much more effective” – but you seem to have had an easier time of it with SE. I purchased SE when it was version 4.0. I’ve had to update my website approx. 26 times since that version – some smoothly and others that have had my website down for near two weeks. I am personally tired of continue updates from software I purchased which isn’t up to a standard as originally advertised. I object to be the ‘guinea pig’ in order for SE to “get their software right”. I don’t mind the odd update (as it should be) – but 26?

      • Tan

        You could see it the other way around and say, that SE really cares about their product… ;)

        No seriously, of course it´s really frustrating if nothing is working any more after an update but there are so many modifications, different settings, plugin installations, server configurations etc. out there, that it´s nearly impossible to consider every case. We shouldn´t forget this and give SE some credit here. “Show-Stopping-Bugs” shouldn´t happen though.

  • Tan

    After reading all this negative comments I was really afraid of updating. Fortunately I have a testserver and could try everything out before going live. So what can I say?

    I have over 70 plugins installed and everything is working fine for me. The speed improvement is really noticeable, I have all the languages, can access the memcache settings and had no other issues as well so far.

    Maybe I am just lucky or SE has fixed the problems, possibly both. Either way you shouldn´t be so personal guys. Constructive criticism is way more motivating and thus more effective!

    Final word: For me the update worked great.

  • juanchosilverado

    Hello can some body let me know if it’s safe to use the latest update… are all the little bugs fixed?

    • Fred

      It’s not safe to upgrade. Pure and simple.

  • Morne

    Dear SE Team,
    I am confused, Now you want to sell the idea of a new platform??
    I have spent over $12000 already on this version and it is just starting to work nicely, and now you drop this bombshell??
    I understand what you are trying to do, at some level it makes sense, but surely you should have warned us about this ages ago (nine months ago according to your latest blog) before we invested heavily on the current platform/system?
    If I had known what you were planning I would simply have stayed with Ning and never bothered with the sweat and hundreds of hours getting my SE site working nicely.
    Any social network big or small cannot afford to just change the whole platform (look , functionality etc) members do not like that and will leave and never come back.

    I will gladly change to a new platform if it has ALL THE SAME FUNCTIONALITY AND LOOK as my current site, if not then you have wasted my time and I will have to close my business and get a job.

    Sincerely,
    Loyal Very Disgruntled SE User

    • CB

      I believe this is being offered in addition to SE4. They stated towards the bottom that they would continue to support SE4. From the looks of it SE5 isn’t anywhere near production ready, and doesn’t even look like it has the same type of functionality. I assume they didn’t make an announcement 9 months ago because it was probably just an idea they started experimenting with at that time. I think it’s an interesting idea, but I’m still vested (for better or worse) in SE4, and am glad that they are at least going to keep that around, and developed. Being technology, it’s prone to rapid change. How often do people purchase a new cell phone, etc. and have a new version come out 2 months later? Like any company that wants to stay in business, they need to keep innovating.

      • Fred

        I don’t believe it. SE4 will see fewer updates and resources devoted to it. The focus is clearly on a new system that will ultimately cost more in the long term. I love their response when asked if there will be a transistion script from SE4 to SE5 – it’s something we’ll get around too! Huh!

      • jerkski

        Right on! And if SE5 doesn’t have the same functionality as SE4, why is it even taking on the SE5 name, which would have been the next name for SE4. So where does SE4 go from here? All the way up to 4.99? So no new major releases then? They should separate these products since they are completely different, which also would make SE4 appear to have a life after SE5.

    • http://www.socialengine.com/ Matthew

      As a member of the SE4 Team I can assure that SE4 will not disappear or cease development anytime soon. We currently have some great new features in our pipeline including more performance improvements and enhancements to our plugins.

      • http://www.facebook.com/triniwiz Osei Fortune

        i hope u guys are going to drop an api like u planning to do for se5 or something similar to phpfox apps directory

      • http://www.facebook.com/jody.boyer.524 Jody Boyer

        Will SE ever fix/make it so chat works?

        • http://www.facebook.com/jody.boyer.524 Jody Boyer

          nice to know that SE only responds back if you pay them 60 dollars.

          • http://www.facebook.com/jody.boyer.524 Jody Boyer

            and even that takes 3-days when you pay – pros they are

          • http://www.facebook.com/jody.boyer.524 Jody Boyer

            sometimes i feel like i bought a car off of SE and the only thing that works is the radio

        • http://www.facebook.com/platanosdr Miguelito Romero

          Never we guest

  • skidpics

    Even after all the updates, is anyone experiencing problems with the popup notifications showing in the mini navigation bar? I get this:
    We’re sorry!

    We are currently experiencing some technical issues. Please try again or report this to your site administrator using the contact form.

    Administrator: Please check the error log in your admin panel for more information regarding this error.

    Error Code: 3fbb06

  • SolutionResponse

    Have the issues with install been addressed?

  • Ruben

    I thought the bugs were fixed? Just updated from 4.2.5 to 4.2.6, checked the performance page and set the language files to array. From that moment my site went down. My Ipad tells me something about ‘raw files’ and Chrome says Error 330(net::ERR_CONTENT_DECODING_FAILED): Unknown error
    I can’t do anything anymore.
    What’s the solution?

    • Morne

      Apparently Ning is quite a good option

      • Ruben

        You would almost think so :( Too bad after spending over 1000 dollar for multiple licenses in the last year. Now they want me to buy extra support to fix it, although it’s almost a fresh install and after fixing the 330 error there is another error. Obviously due to the ‘fix’ a certain SE employee did. Quite a crappy way to try to steal money of loyal customers. Once again very poor customer support. It’s like talking to a wall with this guy…

        • Danny

          Well my friend at least you got support I paid for support and they told me they would not support my site because I have 3party installed and also never gave me my money back so I lost 50 dollars in support that i never got.

  • nagendra

    It is waste upgrade it was not taking css for admin panel…

  • Nagendra

    CSS for Admin panel was not loading any one can solve this problem here.

    • http://www.socialengine.com/ Matthew

      This could be an issue with incorrect file or folder permissions or possibly the mod_security Apache Module. Please see our Installation Guide and System Requirements pages to make sure your installation meets these requirements.

  • http://twitter.com/BeckieCannons Beckie Cannons

    Has anyone seen any photo/album upload Issues on IE and FF after an upgrade to 4.2.6 from 4.2.5?

  • Waaif

    I converted language -> PHP Array and my whole website went down. What a waste

    • http://www.socialengine.com/ Matthew

      We apologize for this inconvenience. Please try upgrading to our newest version of 4.2.6 as we have fixed these issues.

  • http://twitter.com/GeKo_Mx Ge-Ko

    So, is this working or not? :s I was just about to go to start installing but then I decided to read all the feedback, so now I’m completely lost. Sucks to see that many complaints because I just purchased SE 10 days ago, I was happy with it but these comments are starting to make me worried.

  • Franck

    I have a white page when I convert Language Pack CSV files to a PHP Array.
    http://www.mysite.com/admin/core/settings/performance
    Is this normal?

    • Fred

      This hasn’t been addressed. I had the staff look at my installation – but they just gave up! They said it had something to do with my server setup – but my server setup is exactly as specified in their own documentation – I got it identical. Other users below have experienced the same issue. OF COURSE – NO FIX IN SIGHT – SE is busy abandoning SE4 for their super new idea – “money making SE5″ !!!!!!

  • Alberto

    Are you shure that change to array intead of csv will do so much improve?

    Btw. my results (without caching):array: 0.0363638401zend_array: 0.0662629604zend_csv: 0.1346559525zend_gettext: 0.3637599945zend_tmx: 0.6835649014

    my results (with caching):zend_array: 0.0900130272zend_csv: 0.0521521568zend_gettext: 0.0510082245zend_tmx: 0.0439090729

  • Fred

    The “untitled album” issue with the music plugin has not been fixed with SE4.2.6. You need to go back and fix it! Also, change the skin of the player – it outdated and tired …

  • Carole

    We haven’t been able to get the basic signup email process to work — resending verification emails works fine, but the initial signup process yields no email! Plus, the emails are not delivering “clickable” URLs … it’s crappy plain text … that also don’t work properly when you copy/paste the verification link into browser bar — where’s the OPTION TO SEND EMAILS AS HTML?

    I was planning to upgrade to 4.2.6 (from 4.2.3) thinking that perhaps there was a problem with a php script file somewhere. But after reading all the issues that people have been experiencing I don’t think I’ll bother with the upgrade. Plus, as was mentioned by others, when you contact support the days tick by before you get a response so really a “30 day support” contract doesn’t take into account the latency of a response. Better be truthful and say “give us $50″ and we’ll help fix a few problems – -then time will run out.

    SE get your act together — there are lots of people trying to run legitimate businesses on your platform and have invested the most valuable resource of all — TIME! In my case (with this email problem) I’m completely stumped — I’ve
    read KB article and “help” file but it’s just a screen shot of what to
    fill out in the settings form. How about harvest the problems/solutions
    and post them in the forum area so that we can help ourselves. The
    more information that is shared, the less “cumbersome” it is to manage a
    customer service desk.

    If anyone in the SE community has any ideas for me — please let me know — otherwise I’ll have to turn off the verification / confirmation setting and just HOPE that people that signup are REAL and use a REAL email address …

    btw: if there’s a reasonably priced plugin out there that does a better job of managing the signup process PLEASE LET ME KNOW …

    thanks!

  • Jay

    I find it annoying that every little thing we must pay, I had a problem with emails not getting sent out and this also caused the members online count to be wrong. This was last month and I paid my $50 for support to sort it out and Pamela did a great job and I was really pleased for about a month. I have not changed or do anything but the same problem is back so I must put up with it now or pay another $50 to fix it again!! is this going to happen every month!! I was so happy for a month when everything was working well. I need to fix this and I want to pay to have the upgrade but I am worried I am just going to buy more problems. When will things be stable please?

  • http://twitter.com/SocialBrella SocialBrella

    hmmm. We did a Fresh install and bench mark testing from 4.2.1 to 4.2.6. The results….

    #1 we were not able to utilize the Settings > Perfomance and Caching > Translation Performance > Convert Language Pack CSV files to PHP Array… It kept processing for about 35 sec and then gives error
    “Fatal error: Maximum execution time of 30 seconds exceeded in /…/application/libraries/Engine/Api.php on line 748″

    #2 Can’t say that we noticed a big difference in this “speed” from 4.2.1 to 4.2.6.

    We used SE since SE4 back in 2011 by which we do really like. I hope that SocialEngine will continue to make improvements in Version 4 and look forward to Version 5.

    J. Philip | Founder
    http://www.socialbrella.com | Share Differntly

    • http://www.socialengine.com/ Matthew

      Converting language packs to arrays is a heavy job and depending on your server activity level it may take longer than 30 seconds. Try upping the “max_execution_time” in the php.ini file on your server.

  • Danny

    If I decide to upgrade and the upgrade causes any bugs on my site will you ( SE ) help me fix it ?

    • http://www.socialengine.com/ Matthew

      Before upgrading we strongly urge that you back up all of your site’s files and database, so you can always revert if something goes wrong. If you have purchased our support plan please submit a ticket with any issues that you are experiencing and we’ll gladly do our best to help.

    • Danny

      Last time I purchase the a support plan from SocialEngine I got screw you guys refused to support my site because I have 3parties and also refused to refund the money I paid for a support I never got.

  • http://www.facebook.com/keshavmd Keshav Modi

    hey trial of SE 4.2.6 is still full of errors
    errors are:
    Multiple Language not supported
    if we upload old file / export csv en language and reinstall the modules it shows error
    performance and caching is not accessible

    I have applied all the chmod , reinstalled completely 5 times with database and files removed but error are still there

    to confirm if there is a problem with a server or not I Installed SE 4.2.5 and everything worked fine,

    So just simple question will be trial free of errors and if yes then when?

  • Morne
  • paigekristina

    Went to upgrade site with 4.2.6 and social engine would not accept my new FTP info so I clicked the option “None” when trying to download package files now my whole site is down please help ASAp. Thank you.

  • http://twitter.com/ryanpoulin Ryan Poulin

    What angers me more than anything is how they like to blame everyone else out there. They recommend various developers like hire-experts.com but then blame all the issues you have after an upgrade on them. Currently my site is running in 2 different storage containers, 1/2 on the local server and 1/2 on Amazon EC2. My Friends lists are all jumbled and it started doing this BEFORE I uploaded any 3rd party plugins. Honestly, this is ruining my business and no matter what I say to them they wont help.

    All I can hope for is that this post stops someone from buying this 2 bit software package until they believe in CUSTOMER SERVICE and not ruining people

  • skidpics

    I tried a new install with an old database, due to an issue I am having. I got the site back up, but when I do go to development mode, I get this error: The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression.

    To fix this, I reupload the entire application dir and copy my cache and database file, but development mode still throws the same error every time I do this. Any suggestions? What file stores dev or production mode? I don’t see any change in the cache.php file.

  • Thomas Reberholt

    Hi
    My photo upload don´t work in FF and IE only in google chrome ? did you test this ?

  • benjaminmcavoy

    Need help….. trying to down load 4.2.7 from 4.2.2 added package is 100% but has already taken 4 hours to continue and finalizing. still no joy, is there a trick.? kindest thanks

  • http://twitter.com/receiving receiving

    I have upgraded to 4.2.7 and after I clicked Convert to PHP Array my site died. Getting: ERR_CONTENT_DECODING_FAILED errors. I have no way to access the admin section to fix anything. This is horrible!!!

  • David

    Hi, I just installed the trial version 4.2.6 and am using the Quantum red template and I noticed if you have a lot of update notifications, when you try to see them most are hidden behind the main content area. This happens on every page. Is there a fix please as I want to use this template. Please see this image to view the problem.

    http://postimage.org/image/5pkp5uocz/

    I can’t really go on till I fix this, I have looked at the CSS and cannot see how to fix it.

    Regards,

    Dave