Get expert help with your SocialEngine website.

Of course! If you already have a website, you can easily add your current design and layout to your SE-powered site. You can also easily set up your SE site with a custom domain name or subdomain.

Nope. We host your SE Cloud site on our own powerful Amazon cloud servers. We've carefully configured them to serve up your site with consistent performance. There's no need for you to setup your own server.

If you decide to sell your site, you can transfer access to your account to the buyer. Your community's content and layout belong to you.

Absolutely. SE Cloud is really easy to setup - you just fill out a form, and we instantly create your community site. You don't need any technical skills to manage your site, and anyone with basic HTML/CSS experience can help you make changes to your site's style and layout.

No way! SE Cloud is not an ad-supported service. We'll never put ads on your site, but you're welcome to install your own if you wish.

SE Cloud is currently only available in English, but you can edit much of the visible language right in the HTML templates. Your visitors can also easily use Google Translate to view your site in another language. Still, we are working on adding multi-language support soon.

Oh yeah. We've got Facebook and Twitter social sign-in baked into the platform, so your members can start signing up with those services right after you launch your site. Your members can also easily publish their posts to Facebook and Twitter right from your site.

The most effective way to directly monetize your community is by placing ads from ad networks like Adwords. We've made it incredibly easy for you to install ad blocks. Just copy and paste the ad block code into your layout!

Sure thing. We don't charge you anything to remove the link back to our site - you can do it yourself by making a quick change to your site footer. That said, if you would like to support SocialEngine and help us improve the platform faster, we would really appreciate the link back to us!

Yes, your subscription includes complimentary support via our online ticketing system for the duration of your subscription.

Our support team will assist with general and technical questions as well as any technical errors you encounter. We do not provide customization services, but let us know if you have questions and we’ll be happy to make recommendations.

Response times vary based on ticket volume but we do our best to respond to all tickets within several hours during business hours, or the next business day if submitted during off hours.

Our support is only offered through a ticket based system at this time. We've found this method to be the most efficient means to assist customers since it allows issues to be easily tracked and relevant information to be indexed.

If you cancel your SE Cloud account, the cancellation will take place immediately. You will not be billed for the subsequent billing cycle, but you will not receive a refund or credit for the unused portion of the then-current paid-up period. As an example, if you are on our quarterly plan with a bill due on May 31st and you decide to cancel on May 15th, you won't be charged on the 31st, but you will not be refunded for the period between the 15th and the 31st. Your site however will remain accessible through the period which you've paid. This refund policy applies to both our quarterly and annual subscription plans.

Our free trial lasts 14 days. You may cancel your subscription at anytime, or stay subscribed with the billing plan you selected during signup.

This is a full trial with all features and functions available.

Yes, as the admin you can switch between public and private community access.

Yes, custom domains are supported with clear instructions for setup.

Yes! Our Cloud trial includes full support for your trial duration.

Themes and templates are available for complete modification, enabling you to design a unique looking community.

Yes, by modifying the CSS you can theme your community to maintain the look of your existing website.

We do not have an API... yet! Our developers are cranking away to get this launched for you.

Not quite, but close. We give you total access to your HTML/CSS frontend so you can easily make any design/layout changes needed. If you are sure that you need complete source code access for your project, SE PHP is the best choice for you.

Absolutely. In fact, we never see or store your billing information on our servers. Your information is processed via Recurly’s or PayPal’s secure payment gateway.

To do this, you must cancel your subscription in order to create a new subscription with the new payment method.

This is possible, but you will have to access PayPal directly. Here’s a tutorial - https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=27689&m=SRE

Please sign into your client account. Underneath your list of cloud sites there is a link to edit your billing info or cancel your subscription.

You may select either a quarterly or annual plan. Annual billing receives a 20% discount!

Once you signup you can get started immediately. Your community is only clicks away.

Yes, we’ve kept it simple. All features are included with our single subscription package, and you’ll receive full support for the length of your subscription.

No, you do not need to buy your own domain. You may create subdomain we’ll host for you on socialengine.com.

Yes, you may unsubscribe at anytime from your account. We’re happy to assist you if you have any questions.

Yes, you may. Contact us and we’ll help you create additional subscriptions.

We charge on a quarterly basis because we want our customers to commit to at least 3 months of building their network. Building a social community takes time and effort, and we want to make sure you have adequate runway to see your efforts pay off.