SocialEngine PHP FAQs

General Questions

The answer depends on two considerations: How you intend to use the software, and what resources you have to support it. Since SocialEngine PHP self hossted has full code access, it allows for customization and third-party developer support (plugins and expert services you can separately purchase).

Like other software you can completely customize, greater freedom frequently comes with greater responsibility. This may include server/security administration, trouble-shooting related to third party hosting providers (VPS or dedicated), plugin integrations, code updates, etc. If this sounds daunting in terms of your own technical skills or desire to work with others who have them, consider SocialEngine Managed as your first option.

Yes. You own all of your content, member data, and any customizations you make to the SocialEngine PHP source code. It's yours!

Yes! You can try the SocialEngine PHP free trial for 14 days at BryZar hosting before buying a license. BryZar has offered free hosting for 14 days during your trial.

You can add a new SocialEngine Managed site or purchase a new SocialEngine PHP license at any time. However, note that migration features for transferring your site content and members from one site to another are currently unavailable.

No, our source code is 100% unencrypted so you can make absolutely any changes you need. Additionally, the source code is very heavily commented with notes about what is happening throughout the code.

We've gone to great lengths to make SocialEngine PHP incredibly easy to work with and customize. The entire source code is unencrypted and very thoroughly commented with notes about what's happening throughout the PHP code. We also provide fully commented HTML templates for every single page of the social network, including global header/footer templates and an organized CSS stylesheet.

Absolutely not. Unlike other products, we do not display "SocialEngine PHP" on your social network in any place that is visible to the public. We would never let our product interfere with your brand.

Minor updates such as 4.1 to 4.2 are provided free of charge. These updates are small releases that contain bug fixes and small improvements. Major updates such as 4.x to 5.x can be purchased for a small fee and include a massive amount of new functionality and improvements. As an exception, version 4 was provided free of charge to all current clients.

For complete server requirements, please click here.

SocialEngine PHP comes with English only by default. However, we include all of the language used on the system in a single language pack, which makes translation very simple.In addition, you can find third party language packs on our third party plugins page.

Yes, very easily! We include all of the languages used on the system in a single language pack, which makes translation very simple. For more information about how to translate SocialEngine PHP, refer to this documentation article.

We've worked hard to make SocialEngine PHP an optimized, lightweight platform. The performance of the platform however is primarily dependent on the capabilities of your server. As with any web-based application, you may need to upgrade your server if your social network attracts a large amount of traffic. It would also depend on the activities of your users; for example, if your users are uploading large amounts of media (photos, videos, etc.) you may need to upgrade the disk space on your server. On most shared-server plans, SocialEngine PHP should be able to support tens of thousands of users, while a single dedicated server can usually support upwards of one hundred thousand however we make no guarantee of performance due to the many variables involved.

Store Questions

No, SocialEngine does not provide support for store products unless they are the official SocialEngine products. Each expert is responsible for providing support for their products.

Please see our refund policy here.

As we do not provide testing or assistance for third party products, we cannot make any guarantees. We suggest you contact the experts to ensure their product has no conflict with other products you use.

At this time, products are downloaded from your client dashboard if they are official SocialEngine PHP products. For third party products, you would download those from the expert's site.

License Questions

The purchase of a SocialEngine PHP license is a one-time fee, and entitles you to the complete unencrypted source code for use on one domain.

Each license is valid for a single public installation of the software. You are of course welcome to create a private copy for development purposes in a "development" subdomain of the main licensed domain.

Yes, every installation of SocialEngine PHP requires a license. However, you are entitled to create a second private installation for development purposes provided it's not publicly accessible.

We do not currently offer a license which entitles you to use SocialEngine PHP an unlimited number of times. Each installation requires its own license.

SocialEngine PHP licenses are non-transferable. Our website, SocialEngine.com, is the only legal source of SocialEngine PHP licenses. By purchasing from third parties, you also risk missing out on the great support and software updates from the SocialEngine PHP team. If in doubt, please don't hesitate to contact us regarding the legitimacy of a license or to report a reseller.

Yes, you're free to sell your website but not your SocialEngine PHP license since the licenses are non-transferable. In other words, if you choose to sell your website which contains a SocialEngine PHP license on it, the new owner would need to purchase their own license. What many clients do is simply incorporate the cost of the new license in to the sale price of the website and purchase a new license on behalf of the new owner.

Installation Questions

To install SocialEngine PHP on your server, follow the instructions provided in this Documentation article: Installing SocialEngine

This depends on what type of customizations you've made. If you've simply created new files and linked to them from SocialEngine PHP, it's unlikely that you will lose any customizations you've made. If you've edited the core SocialEngine PHP code and you overwrite it with the new files from the upgrade package, you may lose your customizations. To avoid this, you can choose to skip the overwrite process when you install your packages. If you want to ensure that you don't lose any changes you've made, you can use a file comparison program to compare your files with the newly updated ones. Regardless of the changes you've made to your source code, it's unlikely that you will lose any of your admin panel settings when you upgrade. Never-the-less, always take a full site backup before you begin.

Absolutely! You can install SocialEngine PHP on any location on your server.

First, check to see if your new host provides a migration service. If they do not, you can move the installation yourself by exporting your MySQL database using cPanel or PHPMyAdmin, downloading all your SocialEngine PHP files to your computer desktop, importing your MySQL database on your new server, and uploading your SocialEngine PHP files to the new server. Remember to set the proper permissions on the new server.

If you've decided to add our professional installation service to your purchase, please log in to your client area and click the Support link at the left of the screen to submit an "Installation Request" ticket. Please review our Support Policy to review the login details we need. After we receive your login credentials, your installation will generally be completed within 1 business day, however it is often completed within hours.

Sales Questions

The purchase of SocialEngine PHP and all plugins are one-time fees and the license is valid indefinitely. We do not charge any annual fees.

You will receive your license information very shortly after purchase, after a brief validation to prevent fraudulent orders.

Absolutely. In fact, we never see or store your billing information on our servers. Your information is processed via Recurly's secure payment gateway.

Yes! You can purchase SocialEngine PHP now and update your registered domain name later.

Because we provide a 14 day trial which is identical to the full version, we can only provide refunds for any SocialEngine products in the case that they cannot be properly installed on your server. This means that both you and the SocialEngine staff are unable to install SocialEngine PHP properly. We must have received the login requirements listed in our Support Policy.

Yes, we can provide substantial discounts for multiple license purchasing. Please contact us using the contact form with information on how many licenses you're interested in purchasing and whether you are purchasing on behalf of a web development firm. We will respond promptly with a price quote.

Support Questions

We provide complimentary support for 30 days in the form of an online ticketing system. Our excellent team of in-house support personnel are extremely knowledgeable and dedicated to providing the highest level of customer service.

Our support team will assist with initial Software installation, general questions related to the script and technical errors encountered during the normal use of unmodified script. We cannot assist with customization of the script.

We offer 30 days of complimentary support with your purchase. You can extend the support in 1 month blocks for a nominal fee.

Response times vary based on ticket volume but we do our best to respond to all tickets within several hours during business hours, or the next business day if submitted during off hours.

Yes, once your support expires you can purchase extended support in blocks of 1 month for a nominal fee.

We do offer an upgrade installation service, however we do NOT re-apply any customizations you've made after our installation.

Our support is only offered through a ticket based system at this time. We've found this method to be the most efficient means to assist customers since it allows issues to be easily tracked and relevant information to be indexed.

If you've forgotten the password to your client account, you should start by using the "Forgot Password" feature. This will email a reset link to the email address associated with your account. If you can no longer access the registered email address, you can contact support and provide information to verify ownership. Due to privacy and security policies, we will need specific identifying information to match with the original purchase.

Free Trial Questions

If you're still running the trial version and want to upgrade to the full version, follow the instructions provided at BryZar for updating your license.

The trial is set to work for 14 days from the time it's requested. After 14d ays the license will expire, but all your data is safely stored in the database. You'll be able to continue right where you left off by updating the full license key at BryZar.

Nope! When you purchase the full version, all user data and settings will be retained from the trial because they're stored in the database.

The SocialEngine PHP Trial will work on PHP version 7.4 to PHP 8.0 at BryZar.

Customization Questions

We are not offering customization services at this time. However, you can find highly skilled experts that specialize in SocialEngine PHP development in our Experts page.

File Comparison: WinMerge (for TortoiseSVN or standalone), TortoiseMerge (comes with TortoiseSVN), SourceGear DiffMerge (Mac OSX)

FTP Client: Filezilla

Telnet/SSH Client: PuTTY

Text Editor or IDE: https://www.sublimetext.com/, https://notepad-plus-plus.org/downloads/, https://netbeans.apache.org/, https://www.jetbrains.com/phpstorm/

Some other programs and resources for finding other programs:

File Comparison: Wikipedia

Image Manipulation: Adobe Photoshop, GIMP

HTML (HyperText Markup Language): Provides a means to describe the structure of text-based information in a document. W3C, Wikipedia

CSS (Cascading Style Sheets): Describes the presentation of a document written in a markup language. W3C, Wikipedia

PHP (PHP: Hypertext Preprocessor): Computer scripting language designed for producing dynamic web pages. Used for server-side scripting. PHP Site, Wikipedia

Javascript: Scripting language most often used for client-side web development. Wikipedia

AJAX (Asynchronous JavaScript and XML): Group of inter-related web development techniques used for creating interactive web applications. Wikipedia

Miscellaneous Questions

We are thrilled that you're enjoying SocialEngine PHP! If you would like to write a testimonial about how you've utilized SocialEngine PHP for your project, please feel free to send it through our contact form. With your permission, we will publish your name, website URL, and testimonial on the SocialEngine PHP website - unless you would prefer to keep any of these items private.

The resale and/or transfer of SocialEngine Licenses are not permitted under any circumstance.

Although we appreciate the offer, we are not bartering at this time.

If there is an official release date, you can find it on our blog or our newsletter. If there is no announcement in one or both of these places, a release date has not been set.

General Questions

The answer depends on two considerations: How you intend to use the software, and what resources you have to support it. Both SE PHP download and managed versions are the same product. With SE PHP Managed, all hosting is managed by SocialEngine and our recommended host, BryZar. This is a great option for those starting out with a smaller budget or who don't want to fiddle with hosting setup. Support is also included for as long as you remain a subscriber.

SE PHP download offers more flexibility for customizations and also the ability to add third party products. With SE PHP download, you are responsible for all hosting related matters. Support with SE PHP download is included for a specified period depending on the plan you choose.

If you decide to sell your site, you can transfer access to your account to the buyer. Your community's content and layout belong to you.

You can purchase a SocialEngine PHP license at any time. Once purchased, you can choose a hosting plan at BryZar and they'll move your SE PHP managed site to your new plan, usually with no down time.

We've gone to great lengths to make SocialEngine PHP incredibly easy to work with and customize. With SE PHP managed, you will be able to customize your theme via the admin panel. You can also arrange widgets however you would like via the layout manager. There will be no access to files so if you need further customizations, you would want to choose SE PHP download which offers full source code access.

Absolutely not. Unlike other products, we do not display "SocialEngine PHP" on your social network in any place that is visible to the public. We would never let our product interfere with your brand.

No way! Managed SocialEngine PHP service is not an ad-supported service. We'll never put ads on your site, but you're welcome to insert your own if you wish.

SocialEngine PHP comes with English only by default. However, we include all of the language used on the system in a single language pack, which makes translation very simple via the language manager where you can create and edit phrases and language packs.

We've worked hard to make SocialEngine PHP an optimized, lightweight platform. The performance of the platform however is primarily dependent on the capabilities of your server. As with any web-based application, you may need to upgrade your plan if your social network attracts a large amount of traffic. It would also depend on the activities of your users; for example, if your users are uploading large amounts of media (photos, videos, etc.) you may need to upgrade the disk space on your plan. On most plans, Managed SocialEngine PHP service should be able to support tens of thousands of users to upwards of one hundred thousand and more, however we make no guarantee of performance due to the many variables involved.

License Questions

The subscription to Managed SocialEngine PHP does not include a license for SE PHP download. You would need to purchase a license if you want the download version.

Sales Questions

At this time all Managed SocialEngine PHP sites are billed on a monthly basis.

Once you signup and pay for the subscription, it can take 24-48 business hours for your site to be ready. This depends on your domain propagation as some domain registrars can take longer.

Your SE PHP managed site will have all of the features of the Advanced plan as seen at our demo. The free native mobile apps will also come pre-installed but will need to be set up if you choose to use them.

Yes, you will need a domain in order to use the SE PHP managed service.

If you cancel your SocialEngine Managed site, the cancellation will take place immediately. For monthly plans, you will not receive a refund or credit for the unused portion of the then-current paid-up period. For example, if you are on our monthly plan and have a payment due on May 31 but decide to cancel on May 15, you won't be charged on May 31, but you will not be refunded for the period between May 15 and May 31.

Yes, you can unsubscribe at any time.

Yes, you may! You can create as many sites as you'd like.

Support Questions

Yes, your subscription includes complimentary support via our online ticketing system for the duration of your subscription.

Our support team will assist with general and technical questions as well as any technical errors you encounter. Unfortunately at this time we cannot provide customization services.

Response times vary based on ticket volume but we do our best to respond to all tickets within several hours during business hours, or the next business day if submitted during off hours.

Our support is only offered through a ticket based system at this time. We've found this method to be the most efficient means to assist customers since it allows issues to be easily tracked and relevant information to be indexed.

If you've forgotten the password to your client account, you should start by using the "Forgot Password" feature. This will email a reset link to the email address associated with your account. If you can no longer access the registered email address, you can contact support and provide information to verify ownership. Due to privacy and security policies, we will need specific identifying information to match with the original purchase.

Billing Questions

Absolutely. Your information is processed via PayPal's secure payment gateway.

Please sign into your client account and follow these instructions.

Customization Questions

No, Managed SocialEngine PHP does not allow third party product installations. If you need third party products, you'll want to use SE PHP download version instead.

We are not offering customization services at this time. As there is no source code access for SE PHP managed, you would need to get SE PHP download instead, if you want more customizations than the theme and layout editor provide.

Miscellaneous Questions

We are thrilled that you're enjoying SocialEngine PHP! If you would like to write a testimonial about how you've utilized SocialEngine PHP for your project, please feel free to send it through our contact form. With your permission, we will publish your name, website URL, and testimonial on the SocialEngine PHP website - unless you would prefer to keep any of these items private.

Although we appreciate the offer, we are not bartering at this time.

If there is an official release date, you can find it on our blog or our newsletter. If there is no announcement in one or both of these places, a release date has not been set.

The CMS Critic Awards

The CMS Critic Awards

SocialEngine is CMS Critic Award Winner for
Best Social Network Software in